Terms of Service

**Escape Room Terms of Service**

Welcome to Escape Games Teesside, an immersive adventure experience designed to challenge your wits and teamwork skills. Before participating in our escape room, please read and understand the following terms and conditions:

1. Age Limit: Participants must be at least 8 years old to enter the escape room.

Children aged 15 and under will need a participating adult aged 18 or over as part of their team entering the game.

Children aged 16-17 are permitted to enter the rooms unaccompanied.  However, a responsible adult (18+) will have to sign the waiver beforehand.  If no responsible adult is available to sign the waiver, the children will not be allowed to enter the room, and no refund will be offered.

2. Health and Safety: Participants should be in good physical and mental health to fully enjoy the experience. If you have any medical conditions, injuries, or sensitivities, please inform the staff before entering the escape room.

3. Intoxication: Participants under the influence of alcohol, drugs, or any other substances that impair judgment will not be allowed to enter the escape room.  No refund will be offered.

4. Arrival Time: Please arrive 5-10 minutes before your scheduled booking time.

Late arrivals may result in a shortened experience.  If you arrive more than 15 minutes late you will not be able to participate in your booked escape room.  In these circumstances, you won’t be offered a refund.  At our discretion you may be offered an opportunity to reschedule but this would incur an additional fee equal to half of your original booking cost.

5. Booking Confirmation: Your booking is confirmed only after payment is successfully processed. Walk-ins are welcome, but availability is not guaranteed.

6. Group Size: The maximum capacity for each room is clearly stipulated at www.escapegamesteesside.co.uk.  Please ensure your group size adheres to this limit.  If your group size exceeds the room maximum please contact us before booking to discuss your options.  If more than the maximum number of people arrive for the booking the extra people will be refused entry.

7. Rescheduling and Cancellation:
Cancellation: Refunds will only be provided if the cancellation is made 7 days prior to the scheduled booking time.
For bookings with less than 7 days but more than 48 hours notice, you can cancel your booking and receive a partial refund or have the booking rescheduled for free. For cancellations with less than 48 hours notice, no refund will be offered.  At our discretion, you may be offered the chance to reschedule the game, this will incur an additional charge equal to half the standard booking price for your team size.

8. Punctuality: The escape room operates on a strict schedule. If your group arrives late, your allotted time inside the room may be shortened to avoid affecting subsequent bookings.

9. Rules and Instructions:
– Follow Staff Instructions: Listen carefully to the briefing provided by our staff before entering the escape room. Failure to follow their instructions may lead to immediate removal from the experience without a refund.
– No Forceful Actions: Do not use excessive force or violence to solve puzzles or manipulate objects within the escape room. Everything you need can be solved through observation, deduction, and teamwork.
– No Photography or Recording: Photography, recording, or any form of documentation inside the escape room is prohibited to maintain the integrity of the experience for future participants.
– Personal Belongings: Secure your personal belongings in designated areas before entering the escape room.

10. Liability:
– All participants enter and participate at their own risk.
– Escape Games Teesside is not responsible for any injuries, damages, or losses sustained during the escape room experience.

11. Code of Conduct:
– Respect Others: Treat fellow participants, staff, and property with respect. Inappropriate behaviour, including harassment, will not be tolerated.  If these situations members of your group may be asked to leave the premises.  No refund will be offered.
– Safety First: In case of emergency, follow staff instructions for a safe exit from the premises.

12. Intellectual Property: The puzzles, scenarios, and content within the escape room are protected by intellectual property laws. Participants agree not to reproduce, distribute, or disclose these materials to others.

By participating in Escape Games Teesside, you acknowledge that you have read and understood these terms and conditions.

Enjoy your escape room adventure!